martygreene: (I'm just an ugly girl)
[personal profile] martygreene
BPAL (black phoenix alchemy lab) makes the perfumes I like.

Today, they lost my business. I posted a few days ago about a price hike which was happening. The direct quote from the announcement is:

"We have done our best to make this as painless as possible. To that end, the following changes to oil prices are in effect as of the inception of Carnaval Diabolique on August 3rd, 2006"

Note that a date is given, the date which is tomorrow, not today.

The update went live today. The prices went up today. The update went up approximately 6 hours early. Upon seeing this, and questioning the price change and citing the above, the response I recieved from the owner of BPAL was:

"Here's the deal. As most of you know, updates usually go live around midnight PST. I have been awake until 4.30am for three nights in a row, and have been getting up at 8am. I'm overworked, very tired, and wanted to get the update live while I was still coherent. This is not some nefarious trick engineered to wheedle $2.50 more out of the masses. The update went live roughly 6 hours early. Not a week, not a day. I apologize if this is upsetting to some people, but my eyes hurt, I need some rest, and there is pretty much zero chance that I am physically capable of staying up til midnight.

I hope everyone enjoys the update as much as we enjoyed putting it together. I'm going to hop into the tub and try to slap myself awake."


So, I can no longer afford BPAL, and I am no longer able to order the couple bottles I was going to get, so as to have full bottles of scents which I recently sampled.

Thanks BPAL, it's been fun, but I don't do business with people who can't keep their word. That's bad business.

EDITED TO ADD:
Oh, and after my and other people bringing this up in the thread on their forum (albeit run by third-party folk) about the aformentioned update, our complaints were moved to the "hijack this! the completely off-topic thread" thread. Thanks for the double slap in the face. It seems people are split- 2/3 on the side of "WHEE! New things, new prices early? eh- NEW THINGS EARLY!" and 1/3 on my side of "uhh, bad business much?".
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